Return & Refund

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you purchased with us.

Return Conditions

If you decide to cancel this order and return the goods for a refund, this must happen within 14 days after receipt of the goods. The way of goods acceptance and method of payment are not related with this cancellation.

In order to exercise your right of cancellation, you must inform us of your decision by means of a written notice. You can send it in email to this address: info@chuanqiprecision.com.

You do not have to specify the reason for which you decide to terminate the contract. To facilitate communication, it is good to specify the date of purchase or order number in the notice of termination, or of the sales receipt, bank details and chosen method of sending the goods back. You have to send or hand the goods back to us within a period of 14 days.

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased directly from Chuan Qi Precision and within 14 calendar days of receipt
• The goods are faulty, damaged / broken or stained at receipt. These issues must be reported in 7 days upon delivery
• The goods are delivered incorrectly, such as wrong model, wrong size or color etc
• The goods are in the original packaging and returned with all the received accessories
• The goods are used (or fired for engines) or taken apart

The following goods cannot be eligible for returne and will be sent back to you at your own cost and expense if we receive it:

• The goods are not purchased directly from Chuan Qi Precision
• The supply of goods made to your specifications or clearly personalized
• The goods are used
• The goods exhibit any physical damage
• The goods are returned not in original packaging and incomplete
• Any item or accessory is lost during transport.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded.

Return Delivery

You are responsible for the cost and risk of returning the goods to us. You should send the Goods to following address:

Address: Hong Tong Fei Cui Cheng Tan Rui, Qing Long Hou Jie, Shun Qing District, Nan Chong City, Sichuan Province, Post 637541
Phone Number: +86-186 8867 7394
Contact: Rhett

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we suggest you use an insured and trackable shipping service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Refund

We’ll deduct the shipping cost from the refund incurred when we shipped the goods to you, which also applies to free shipping goods. If, at your request, we assist in clearing the returned goods from customs and local transport, we’ll deduct any incurred cost due to this operation, and if available, produce the cost proofs issued therefore by like couriers, transport agents and customs.

If the goods meet the eligibility terms, we will reimburse you within 14 days from receipt of your returned goods. We will use the same means of payment as you used for the contract, and we will not charge any fees for such reimbursement but the financial services provider you used for payment might charge a fee on money refund which is not in our control. 

Dispute Resolution

Mutual disputes between you and us will be resolved under China law. China International Economic and Trade Arbitration Commission (CIETAC) will arbitrate in dispute. CIETAC’s verdict will be regarded as final and binding.

Contact Us

If you have any questions about our terms & conditions, please contact us:

By email: info@chuanqiprecision.com